The Business Power Hour with Deb Krier: A Conversation with Barbara Turley

Barbara Turley is an investor, entrepreneur, and Founder & CEO of The Virtual Hub – a business she started by accident that exploded in the space of 12 months to become one of the leading companies that recruits, trains, and manages virtual assistants for businesses who need to free up time and energy so they can go to the next level. With a strong focus on customized training and ongoing career development, Barbara ensures that her team is trained in cutting-edge programs (like Hubspot, Ontraport, etc.) to best meet their clients’ unique needs in digital marketing, social media, personal assistant services, and administrative support.

Key Points in the Conversation with The Business Power Hour with Deb Krier:

• Barbara shared the story of “accidentally” launching the business
• What you need to do before you hire anyone
• Mindset shift. The stop doing list and start doing list
• Developing trust with your VA
• Meeting vs Chat. Delivering effective feedback vs slamming someone because they made a mistake.
• The Virtual Hub: Recruit, Train, and Manage.
• Process development and Onboarding – Why you should hire VAs
• Delegation game
• Different levels of a VA at The Virtual Hub and what they do.

Key Takeaways:

“Before you hire anyone, you have to figure out what you have to stop ‘doing’ to create your ‘stop doing’ list and ‘start doing’ list.” “In a process, you have to go and dig deeper before you shoot the person straight away and blame them for the mistake.”

“It takes months to onboard a virtual assistant properly.”

“When you start your business, you have different roles like the technician, the salesperson, the business operator or all the hats. If you have to run a business and not a glorified job, you have to start thinking about which hats you’re going to strategically take and which ones you need to let go and that involves delegation.”

“In a process, you have to go and dig deeper before you shoot the person straight away and blame them for the mistake.” “It takes months to onboard a virtual assistant properly.”

“When you start your business, you have different roles like the technician, the salesperson, the business operator or all the hats. If you have to run a business and not a glorified job, you have to start thinking about which hats you’re going to strategically take and which ones you need to let go and that involves delegation.”